Privacy Policy

Effective Date: 13 August 2026

Effective Date: 13 August 2026

This Privacy Policy explains how NaturaFace Global LLC, a company incorporated in the Kyrgyz Republic, registration number 329122-3301-ООО, tax ID 01505202610514, registered address Dzhal-29, 3/3, office 47, Bishkek, Kyrgyz Republic ("Company", "we", "us", or "our"), collects, uses, shares, and protects personal information when you visit https://olgaeremina.com, purchase our digital products, access our PWA, contact support, or otherwise use our services (the "Services").

1. Who we are

We provide digital educational wellness products, including face fitness, facial exercise, posture awareness, relaxation, and self-care programs.

Privacy contact: legal@olgaeremina.com

Customer support: support@olgaeremina.com

2. Information we collect

We may collect the following categories of personal information:

Account and contact information

Name, email address, country, language preference, account login details, and any information you provide when creating an account or contacting us.

Purchase and access information

Product purchased, order number, receipt information, access period, subscription status, refund status, cancellation status, course access history, and product usage information.

Payment information

Payments may be processed by Whop and/or its payment partners. We may receive limited payment-related information such as payment status, transaction ID, amount, currency, product purchased, and billing contact details. We do not receive or store full payment card numbers.

Support communications

Messages, emails, support requests, refund requests, technical issue reports, screenshots, and other information you send to us.

Technical and analytics information

IP address, device type, operating system, browser type, approximate location, referral source, page views, clicks, session data, cookies, pixels, log files, and similar technical data.

Voluntary photos, videos, and progress information

If you voluntarily submit photos, videos, testimonials, progress updates, questions, or other materials, we may process them to provide support, deliver the Services, improve our content, or respond to your request.

We do not use facial images for biometric identification.

3. Sensitive information

Our Services are educational wellness products and are not medical services. You should not submit medical diagnoses, medical records, health conditions, or other sensitive personal information unless it is necessary for your request and you choose to provide it voluntarily.

If you choose to provide sensitive information, we process it only as necessary to respond to your request, provide support, comply with law, or protect legal rights.

4. How we use personal information

We use personal information to:

• - provide access to purchased digital products;
• - create and manage customer accounts;
• - process purchases, subscriptions, cancellations, refunds, and chargebacks;
• - provide customer support;
• - send service-related messages and access instructions;
• - improve the website, PWA, content, and customer experience;
• - prevent fraud, abuse, unauthorized access, and security incidents;
• - comply with legal, tax, accounting, and regulatory obligations;
• - enforce our Terms of Service and other policies;
• - send marketing communications where permitted by law and with an unsubscribe option.

5. Legal bases for processing

Where applicable data protection laws require a legal basis, we rely on one or more of the following:

• - performance of a contract with you;
• - our legitimate interests in operating, securing, and improving our Services;
• - your consent, where required;
• - compliance with legal obligations;
• - protection of legal rights and prevention of fraud.

6. How we share information

We may share personal information with trusted service providers and partners who help us operate the Services, including:

• - Whop and payment processing partners;
• - hosting and cloud infrastructure providers;
• - email and communication tools;
• - customer support tools;
• - analytics and security providers;
• - accountants, auditors, legal advisors, and compliance providers;
• - government authorities, regulators, courts, or law enforcement where legally required.

We do not sell personal information.

7. Whop and payment processing

If you purchase through Whop, Whop and its payment partners process payment and checkout data according to their own terms and privacy practices. We receive only the information necessary to confirm your purchase, provide access, handle support, manage refunds, and maintain business records.

8. International transfers

We operate from the Kyrgyz Republic and may use service providers located in other countries, including the United States, the European Economic Area, the United Kingdom, and other jurisdictions. Your personal information may be transferred to, stored in, or processed in countries that may have different data protection laws than your country.

Where required, we use appropriate safeguards for international transfers.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• - providing access to the Services;
• - maintaining customer accounts;
• - handling support, refunds, disputes, and chargebacks;
• - complying with tax, accounting, legal, and regulatory obligations;
• - preventing fraud and enforcing our agreements.

When information is no longer needed, we delete, anonymize, or securely retain it where required by law.

10. Cookies and analytics

We may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, improve the Services, and measure marketing performance.

You can adjust cookie settings in your browser. Some features may not work properly if cookies are disabled.

If we use non-essential analytics or marketing cookies where consent is required, we will provide an appropriate consent mechanism.

11. Marketing communications

We may send marketing emails if you have subscribed, purchased from us, or otherwise permitted us to contact you under applicable law. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting support@olgaeremina.com.

We may still send service-related messages, such as purchase confirmations, access instructions, billing notices, security alerts, and policy updates.

12. Photos, videos, testimonials, and before/after materials

If you submit photos, videos, testimonials, or progress materials, we use them only for the purpose for which they were submitted, such as support, feedback, program improvement, or internal review.

We will not publicly publish your name, image, photo, video, testimonial, or before/after material for marketing purposes without your separate consent.

You may withdraw consent for marketing use by contacting legal@olgaeremina.com. Withdrawal will not affect uses already made before we received your request, where removal is not technically or legally possible.

13. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no method of transmission or storage is completely secure.

14. Your privacy rights

Depending on your location, you may have the right to:

• - request access to your personal information;
• - request correction of inaccurate information;
• - request deletion of your information;
• - request restriction or objection to processing;
• - withdraw consent where processing is based on consent;
• - request a copy of your information;
• - opt out of marketing communications;
• - lodge a complaint with a data protection authority.

To exercise these rights, contact legal@olgaeremina.com. We may need to verify your identity before responding.

15. Children's privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact legal@olgaeremina.com.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a new effective date.

17. Contact

NaturaFace Global LLC

Dzhal-29, 3/3, office 47, Bishkek, Kyrgyz Republic

Email: legal@olgaeremina.com